After Sales Service:
1. The vape pen e-cigarette has 6 months warranty after shipment except for human factors.
3. In case any defective occurred during transportation or by improper use, we will send you replacements in your next order. In case the defective is over 1%,all the defective products should be returned for replacements.
4. The buyer is responsible for the shipping of return and the seller is responsible for the shipping of resending replacements.
FAQ:
1. Trading company or factory:
We are e-cigarette factory and we heartly welcome you clients to visit our factory for business talk.
2. About Warranty:
From shipping date, 6 months for battery, 3 months for atomizers.If product is defective, pls tell us within 3 days.
3. Delivery time:
Basically, 3 working days for sample order,7-14 working days for bulk order
4. Shipment arrangement:
Usually we arrange shipment by DHL,UPS,TNT,etc.
5. About OEM Service:
We have a MOQ for OEM order, we highly welcome your to ask our staff and discuss more detail about your project.
OEM including color/ Your LOGO/ packing style etc.
6. About ODM service:
Ravape has experienced R&D team to protect your ODM program, we believe a great product stems from a bold idea.
7. How to place an order:
First, pls send us the Link to get the price.
After you confirm order details, we will send you a PI and wait for your payment.
We will ship out package once products are finished.
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